Their site and ordering process can be clunky compared to others and you usually have to order quite a bit at once to get free shipping, so we often combine orders with friends or tag along on each other's larger orders. The overall rating of the company is 3.1 and consumers are mostly neutral. I don't know if it's vitacost or FedEx at fault. Stale and did not even smell good, altho organic. Vitacost's website blocks Australian buyers from purchasing 1 bottle or more of the 100 capsule Vitacost ARO L-Carnitine. Sign in or Join now for full access. All up to 50% OFF & delivered to your door. They don't answer the calls. Not sure why I should be responsible for shipping cost of product that I didn't receive. We typically only order from them when there is a decent promo of 15%+ off running. Despite some initial hesitation (eg. Never buying from this poorly run company again. Ordered several jars of honey. The website and app are easy to navigate, shipping is fast, the service tells you when to expect shipment arrival and the merchandise are always well packed and fresh. Do they sell authentic products? Shipping costs for international packages are based on the weight and size of your order. I despise marketing hype and harassment. I would assume they are not if they don't take credit for it :). My Honest Thrive Market Review: What You Need to Know. A sincere apology and immediate "no questions asked" full refund for the shampoo). Two came broken and leaked over entire order. Vitacost.com is mainly active in the Diet category, more specifically with Vitamins & Supplements. Do not place order! Service 21 There is a money-back guarantee on all of the products they sell. Vitacost ranks 296th among Vitamins & Supplements sites. Ever since this company was taken over by Kroger everything has been downhill. I have been waiting to talk to someone for 39 minutes on my way home from work. Stay safe with our COVID-19 guide. I have ordered from them for years and always received fresh products :). They just did this to me. Would be great if companies posted their test reports online. So try to buy products only from companies you've used before and trust, that have helped you, that have some quality manufacturing label, are made in a country you trust (I buy USA-made products whenever I can, and read the reviews-skip reviews where people get something for free or highly discounted in return for "an unbiased (haha) review". This includes new research, potential supplement choices (ie. We’re in this together! If they are non GMO they will be marked that way! The shipping slip showed all six items "in box" however, one (i. E., Vit D3) was missing. Paid $5 shipping for a $4 item. Never issued credit after taking money from my account for the amount of $18.81. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. Keep up the terrific service, Vitacost! I know it sounds weird, but I was blown away by the way they packed everything because it showed an excellence in the way they operate. Will try reaching out to company again to get refund in shipping. Simply place items in your cart, select your country and click on “calculate” to see your options. What I got was the gel refill which I cannot use as I only have the foam dispensers. Not really sure what is going on with them. 0 Reviews . i am nervous because they sell too cheap and cheap things often come from china, Curious about fast delivery to toronto, canada of pb8 probiotic, I have been advised to purchase serotonin 5mg from other night shift workers, but i can't find it on the site. Loja muito … We work hard to get great shipping rates from our couriers so we can pass the savings on to you. I couldn't find the product I wanted anywhere other than through Vitacost so I was quite impressed. Press question mark to learn the rest of the keyboard shortcuts. 906491980 They also block the purchase of the 300 capsule bottle of Vitacost L-Carnitine. Jobs. If you do not have a product in stock then DO NOT send a replacement without asking the customer. Learn how to stay safe during COVID-19 in our new guide: Very poor customer service! Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. Be VERY careful with VITACOST products. Share. Also they expired the next month. Maybe they are understaffed. The supplements subreddit aims to discuss and share topics related to nutritional supplementation. Look up information online about the company and use your best judgement. Vitacost - posted in Retailer/Product Discussion: In previous comments on this board, I expressed satisfaction with Vitacost. So Buyer Beware! We placed our first order. Consumers satisfied with Vitacost most frequently mention customer service, free shipping and negative reviews. I can only get so much from Costco, so I've had to order from different online sources here and there. Vitacost ranks 38 of 530 in Pharmacy category. Tip for consumers: Don't waste your time or $$. Still ripping me off. A 20% off coupon was supposed to be emailed and it never came. Moving home can be a daunting experience, especially if you have a busy schedule. Lol. You gotta give them a try! 128 Vitacost reviews. I buy Garden of Life's Raw Fit Protein powder from Vitacost at half the price of what our health food store sells it for. Same as what i got was the gel refill which i could n't find the food supplement! 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