There should be some sort of law prohibiting this. So we had to be very careful at all times to make sure kids won't venture there. They don't care about their customers at all. Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly. Cons. " In fact, we definatively had proof that several of the claims were false because we noted the damage and reported it to them while we were there. I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. Very unprofessional. No information on directions to the house or stocking and nothing about procuring a cook. It's in the middle of nowhere, the taxi services in the area almost non existent and expansive. They have made over a hundred thousand dollars off our house but will not pay for one night that their guests squatted in our home. What supposed to be a memorable luxury experience turned to extremely expensive nightmare! I was floored. DO NOT RENT YOUR HOME THROUGH THIS COMPANY. SHAME ON THEM AND THE OWNERS!!!! We just returned from Sarrians France where we rented a Château from Luxury Retreats aka Air Bnb Highwoods at Shock Hill, Breckenridge, CO, One price and another depending on the time the request is made. I tried to cancel a trip due to COVID concerns and they won’t cancel or refund the trip. 504 tn gillar. Horrible. We rented Villa Sophia near Amalfi Coast Italy and it really ruined our family vacation. She continued to tell me sorry we can’t cancel or refund your trip.You think you’re working with a luxury brand but there was little effort to help me resolve this situation. Will Compression Clothing Will Make You Thinner and Healthier? Ended up in debt... they are dangerous. LR functions as a broker only. The comunication with both Casa Aqua and Luxury Retreat is appalling. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. They had a flight cancellation and we generously allowed the guests to stay an extra night. Part of the Luxury Retreats, Villa Escape and Caribbeanway family. In addition to poor customer service, they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel. Hurricane Irma came along and the house was damaged. DO NOT USE LUXURY RETREATS - THEY ARE NO HELP WHEN THERE IS AN ISSUE!! Unbelievable. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. This was a once in a lifetime getting the family together to visit the Amalfi Coast. Palm Luxury Retreat, El Albir: Se 18 omdömen, 20 bilder och bra erbjudanden på Palm Luxury Retreat, rankat #8 av 23 Temaboenden i El Albir och med betyget 4,5 av 5 på Tripadvisor. Rater 2 is a close friend and grew up with the CEO. We tried to cancel due to COVID and they will not refund any money. Hurricane Irma came along and the house was damaged. Luxury Retreats is offering no protection to us as consumers. Highly Recommended!! We had the worst experience with Luxury retreats. Luxury Retreats is offering no protection to us as consumers. Upon arrival to the apartment we quickly realized that air conditioning was an impossibility. Never stay at Pearl Penthouse if you want a luxurious penthouse. There was zero damage. They want to rent; they do not want to have people back out if Luxury Retreats is forthright with offering negative, albeit accurate information. BEWARE!! I work for a concierge service, requested a quote for a chalet.Announced by mail 33K/week. The home we were supposed to rent is on an island that is not allowing people to get onto the island. You would think, them being a "luxury" travel agency, customer service would be above exceptional but no it is the exact opposite. However, with all of that, luxury retreats still wants to give me a problem when it does not have to be that way. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us. The United States remains on the list of countries who may not travel to Europe. We were so tired from all the travel we stayed the night then went to swim in the pool and it was covered in Green Algae - horrible. All content is posted anonymously by employees working at Luxury Retreats. But the company failed to mention in the blurbs that one home was on a main road and there is noise from traffic 24 hours a day, and that there is a park right next to the other home with screaming adults there at various times of the day, with men burning items and thick black smoke coming across our terrace. Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. They had a flight cancellation and we generously allowed the guests to stay an extra night. We review and compare luxury and spa retreats and more so you can find the best retreat for you. Cyprus Villa Retreats offer a large selection of stunning luxury villas in Cyprus. They keep telling us it's up to the villa owner. Luxury Retreats, Montréal. We had rented a property in Breckenridge, CO through Airbnb (parent company) that used Luxury Retreats within their site for a Spring Break ski trip in March 25th, 2020. Airbnb buys Luxury Retreats to offer more luxurious villas for your vacation By Lulu Chang February 16, 2017 If you’re going to go on vacation, go on vacation . DO NOT USE LUXURY RETREATS!! Our point of contact was located in Montreal and that person went on vacation for three days of our seven day stay. All communications with them had been great and prompt. The noise and the smell woke us up every morning. ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, Gurugram (Gurgaon): See 1,315 traveller reviews, 1,578 user photos and best deals for ITC Grand Bharat, Gurgaon - a Luxury Collection Retreat, ranked #8 of 626 Gurugram (Gurgaon) hotels, rated 4.5 of 5 at Tripadvisor. This is the Luxury Retreats company profile. We travel quite a bit and I would encourage others to look elsewhere when booking vacation accommodations. I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing. Luxury Retreats is a micromanaged startup company, with all the growing pains that implies " (in 5 reviews) " Extremely high turnover, making it impossible to get anything accomplished since we are in a constant state of change " (in 5 reviews) More Pros and Cons. On their website : 28K.Called the guy. This was confirmed by the sales associate who helped Vanessa and Adela with the booking. The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. Had a horrible experience with them, I think I aged 10 years planning a holiday. We will NOT take a chance using them again! Book Blackwattle Luxury Retreats, Greater Newcastle on Tripadvisor: See 89 traveller reviews, 164 candid photos, and great deals for Blackwattle Luxury Retreats, ranked #3 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. Luxury Retreats does not live up to its name at all. The villa itself is nice but looks much better on the pictures than in the real life. The various jobs are … I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. DO NOT book with this company!!! Avoid them! We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. Their token coupons to try to get us back were chintzy for a company of this supposed caliber.Two BIG gripes we have with Luxury Retreats: The first is that they are never fully upfront with the condition of the homes they rent, or the situational aspects of the homes they rent. There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. After 6 months we are still waiting for our deposit to be paid back. Punta Mita. The CEO of LR relocated the majority of staff in France to Montreal to economize. Auditing is one of the systems we’ve put in place to give our team the tools and techniques to continually perfect our levels of service and drive a consistent guest experience. We spent two hours cleaning up before we left and the place was spotless. The official Facebook of Luxury Retreats, creators of personalized villa vacations. I have never experienced such horrific customer service in my life. Tuscany. Finally, we were able to get a refund through Airbnb directly. We also really wanted a place with a pool, and the pool is far from inviting. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. These people need to understand that their base clientele is the extremely busy exec type and time is very important to them. We have had our home rented by Luxury Retreats for several years. First off, they dont even deserve the 1 star ! The pool is not heated so it's freezing cold. LR prevents this by monopolizing the internet offering. The other big gripe is that Luxury Retreats will never show poor reviews on their site. The photos of both places we stayed at look impeccable on line. 50K likes. On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. The cancellation policy of their parent company AIRBNB requires a full refund. All communications with them had been great and prompt. Do not book anything with them. Instead we received no service save for a staff of two property managers and a maid. Paid a large deposit which they are refusing to give back. This has left me traumatized and moving forward I will not use a third party I will book directly. 15 4. We had guests in our home contracted though Luxury Retreats for a 5 night stay. Stayed at Casa aqua in May. The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open. We pride ourselves on attention to detail and all our rental villas, are kitted out with everything you could possibly want. Prior to booking we specifically requested exclusively houses/flats that had working air conditioning. They then claimed that they "mediated the dispute" and withheld the difference in the claimed amount and what the insurance paid from our deposit. We discussed with the very courteous property manager, owner and building management. Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. Guess why? I booked a trip through Luxury Retreats in December of 2019 for June of 2020 for my 50th birthday to celebrate with 4 of my best friends.I made the last payment February 19,2020 . We were unable to travel due to COVID. It is horrible the greed that they are protraying during a pandemic, keeping people's money for vacation rentals. after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . Both places had all sorts of issues, including one of the housekeepers stealing money from us. We stay at high end places all the time and take very good care of them. Tintoela Luxury Retreat, Burnt Pine: Se 138 omdömen, 133 bilder och bra erbjudanden på Tintoela Luxury Retreat, rankat #4 av 14 Temaboenden i Burnt Pine och med betyget 5 av 5 på Tripadvisor. The customer service from Luxury Retreats has not been good. They ended up staying a second additional night without contacting anyone. 1. We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. Changed their cancellations and refund "policies" on us several times in those emails, even telling us that it was the host's decision not to refund. Due to the COVID-19 pandemic we could not fly, all ski resorts in CO were ordered to shut down by the governor, and Summit County (where the property is located) had shut down all short term lodging indefinitely. That was clearly a way of saying no by saying yes.Sounded not trustable to me this way to proceed, regarding the rental amounts of the services proposed on their website.Be careful. The manager was pretty rude and raised her voice with me multiple times. Was this review helpful? They ended up staying a second additional night without contacting anyone. It is like a high They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money. BEWARE DO NOT BOOK WITH THIS COMPANY. Luxury Retreats employ con people and thieves ! We review and compare to help you find the perfect retreat for your escape. All Rights Reserved. The customer service is shockingly bad. We rented a property in Ibiza through this company. I don't find this a professional company and they certainly do not stand behind prices quoted. Book Villa Coloniale Schumacher Luxury Retreat, Constantia on Tripadvisor: See 188 traveller reviews, 91 candid photos, and great deals for Villa Coloniale Schumacher Luxury Retreat, ranked #3 of 45 B&Bs / inns in Constantia and rated 5 of 5 at Tripadvisor. Thankfully we paid with Amex so will get our money back but if you're not so lucky then I'm sorry. We rented a house from luxury retreats. Who doesn’t love saving money? 3. Told them we could not stay there... it was impossible for our health. I must say up to this point it had been a pleasure dealing with our agent. Luxury Retreats operates in a fraudulent , misleading manner. All you need to know about retreats and luxury spas. No more with this company! Luxury Retreats ONLY publishes the short ones, and only the good ones. I pleaded with this company and they would not give us a refund now I am stuck with a vacation i can't take because of this pandemic, and I ended up having to give my friends all back their money since the owner nor this company would refund me any money . We would’ve saved this money by renting directly from the property owner. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. They can not provide the service and will not refund the money. Do Coupon Sites and Savings Apps Actually Work? Log into Facebook to start sharing and connecting with your friends, family, and people you know. They did nothing but submit the fraudulent claims to insurance for payment. Prices are calculated as of … They are not honoring it. Avoid at all costs! When working with Luxury Retreats, prior to finally selecting the Opera apartment, we again reconfirmed the presence of air conditioning. We booked a trip to Italy in June 2020. They are acusing us for couple of dirty marks on the sofa and rug but can't provide us with any legit cleaning services quotation. We moved out, even though they kept telling us they will let us know about refund on the days we didn't stay... and weeks later I still can't get an answer - they don't stand behind the customer at all. They have no loyalty to the people who list their homes. We rented their Villa Sophia. These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean. COVID does not appear to be going anywhere anytime soon. We booked with Luxury Retreats for a stay in Mexico. Not only were no resolutions found, but it seemed that we were being passed from department to department with no real responsibility taken - placing the majority of the blame on the property owner (who we never booked from or contacted). Very disappointing. Terrible do not stay at Mayaluxe or Luxury Retreat properties, they have horrible service! We are very impressed with their expertise and knowledge in the business. Besides the fact when you walk in the first think you see is a small grave yard and a painting of 2 people hanging, WTF! First thing you notice as you walked in was a strong smell of MOLD and MILDEW!! Cape Luxury Retreats has boosted our income since after purchasing our Clifton villa. My Luxury Loft is a modern luxury lifestyle blog that focuses on the finest things in life including retreats, gifts, travel destinations, shopping, and reviews. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". 100+ stays. from US$96.08* 25 replies to this topic. She wasn’t looking for solutions to help me cancel. Cape Luxury Retreat is just the ideal guy for the business. Luxury retreats (if you mean the compnay located in Montreal) is on of THE best companies for villa rentals, we have been working with them for many years, no need to … I feel they really tried to take advantage of us. COVID does not appear to be going anywhere anytime soon. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. A selection of pristine, expertly designed homes with high-end amenities, services, and dedicated trip designers. 100+ stays. We paid massive deposit and we can't get it back. A complete waste of time. Luxury Retreats is only offering a 50% refund. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. Communication was poor with the island specialist. I would highly DISCOURAGE anyone from putting their home in the hands of this company. I was told not to cancel just in case the ban was lifted. As soon as we paid (thankfully via Amex) we were informed that they'd overbooked and given our villa to someone else. I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. THIEVES. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. The house was nice and we had a good stay. Luxury retreats was and is a great place to work. You can't seat outside in the evening as you will be eaten a live by hordes of mosquitos. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. Sexy product, fast-moving, flexible inner workings, and a very unique industry & clientele. Luxury Retreats is a villas vacation rental company offering over 5,000 homes in 100 of world’s most sought after destinations. Be VERY WARY with this company. You will notice all are short, and all state positive experiences. Now £208 on Tripadvisor: Can Auli Luxury Retreat - Adults Only, Pollenca. We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam. LR claimed the owner of the villa was not willing to rent it at the lower price which I don't believe as I was able to rent the villa through a different agency at the same price LR originally quoted me. I had confirmed the villa location, everything that was included, and of course the price multiple times through email with our agent. I will never book a vacation through them please beware of this company!!! Does Corporate Philanthropy Really Exist? I rented The Beach House in Playa Del Carmen - the house was 2500 per night over Christmas holiday. Yet, Luxury Retreats would not provide us with a full refund. In the bbq area is large hornets nest. Airbnb buys Luxury Retreats, an upscale vacation rental site. They are not honest.The blurbs are not accurate and not up to date, as we experienced. Do not trust renting from them. They promised us someone will come Monday morning - and then NO ONE came to check the villa on Monday. © 2020 Reviewopedia. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. Many excuses have been given regarding leaving a sofa marked and a rug with a stain but absolutely no proof whatsoever of them trying to clean or buying replacements. Waterloo Luxury Retreats, Tibenham, Norfolk, United Kingdom. I know I do. We spent over a week emailing back and forth to no avail. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. See 27 traveller reviews, 74 candid photos, and great deals for Can Auli Luxury Retreat - Adults Only, ranked #5 of 23 hotels in Pollenca and rated 5 of 5 at Tripadvisor. Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. 4. BEWARE. ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. I find this incredibly deceiving and therefore wouldn't trust any of the reviews on their site going forward. Beware of booking anything through LR right now. But I’ll be honest, the idea of using paper coupons to shop in stores is outdated. © 2020 Trustpilot, Inc. All rights reserved. We had guests in our home contracted though Luxury Retreats for a 5 night stay. And, though we were told that one of the places we stayed at no longer holds to their high standards and they will therefore be removing it from their website, it is most certainly still on their website, a full year later. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. It takes ages for anybody to respond to your massages and they also extremely shady and dishonest and rude. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. Many luxury holidays will come with all-inclusive packages, private villas, fresh meals, beach views or lakefront properties, and concierge service. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. The rooms are tastefully decorated with bohemian accents and a modern sensibility, so if you love contemporary design and don't want to leave it behind for a wellness retreat, this is a great option for you. These people made it clear they were not responsible for any guest services. 1,547 Reviews . We don’t make these claims lightly. The noise and the smell woke us up every morning. We had the worst experience with Luxury retreats. 2. One of a kind company, has its perks and downsides. Luxury Retreats strives to provide the best guest experience in the industry and in order to do so, we sometimes need to take a step back and understand how we can better serve our guests. We had to cancel since the property owner didn't think … It’s not their “policy”.It took me reaching out to multiple people on LinkedIn and Twitter to finally get someone on the phone. Shame on Luxury Retreats. Under no circumstances book the Casa Aqua villa and especially not through the Luxury Retreat. Atlantic Seaboard, Cape Town Home Owner. We asked for the extra night to be paid out of the damage deposit held by Luxury Retreats. Lesson learned, hopefully those of you reading this will learn from me and will be able to dodge this one. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. We woke up in the morning all feeling sick from the horrible smell of mold and mildew. Luxury Retreat Reviews. Luxury Retreats did not take on any responsibility. Once it came time to secure the villa and pay our deposit I was told that the villa price had increased by over 2000 euros for the week, when I questioned why the villa price had changed the only answer provided was the agent was quoting the incorrect year in error. The world's most extraordinary homes. The home is $2900 per night and the LR guest left $600 for the 2nd night. The photos of each and every home always look fantastic. Glassdoor gives you an inside look at what it's like to work at Luxury Retreats, including salaries, reviews, office photos, and more. Not only is it tough trying to find coupons. This place have no professionalism. This place is horrible I repeat horrible! We were told we were entitled to no money back from LR and we should have contacted local authorities to remove the LR guests! LR advertised a full service home which makes sense considering it was a 10000 sq ft home on 17 acres. The culture of the company has always been a bright spot, from company activities to making sure birthdays don't go unnoticed. As it turns out, the property only offers air conditioning (cooling) during May, June, July and August due to some legal restrictions with the city of Florence. They put us off till the next day as it was Sunday, ok understandable. It was a high end villa sleeping 12 of our family for a special birthday. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. The ouse was dirty, we had an insect infestation, the house had no water pressure, the house manager was worthless and we wound up not getting our money refunded because they kept saying they tried to help and they did everything they could and we are bound to the contract. Company profile page for Luxury Retreats International Inc including stock price, company news, press releases, executives, board members, and contact information Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. Though the company specialist who planned the trip with us boasted only the best, this is not what we got EITHER time! We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Buyers beware! The United States remains on the list of countries who may not travel to Europe. A global team of passionate travel enthusiasts and partners hand-pick and personally inspect each property, ensuring that guests are offered only the very best luxury … … We would not have been able to stay, even if we managed to make it there. But this was not the case when we arrived for each vacation, and at two different homes. Book Lilies Luxury Retreats, Greater Newcastle on Tripadvisor: See 63 traveller reviews, 175 candid photos, and great deals for Lilies Luxury Retreats, ranked #2 of 19 Speciality lodging in Greater Newcastle and rated 5 of 5 at Tripadvisor. Follow-up was poor. We pride ourselves on attention to detail and all state positive experiences its perks and downsides different.. Loyalty to the apartment, but the noise and the OWNERS!!!!!!!!!... But have repeatedly asked for the extra night to be going anywhere soon! At all not appear to be paid out of the company twice ( 2016, 2018 ) for different! Take advantage of us the extra night to be ) immensely dissatisfying and frustrating never show poor reviews their! Is $ 2900 per night over Christmas holiday of money for concierge service, requested a quote for a night... If we managed to make sure kids wo n't venture there second additional night without anyone... Of staff in France to Montreal to economize in the middle of nowhere, taxi!, and all state positive experiences attempts to contact customer service at Retreats! Claims to insurance for payment and only the good ones remains on the list of countries who may not to... Been great and prompt we stay at Mayaluxe or Luxury Retreat properties, they have not the. And nothing about procuring a cook a large selection of luxury retreats reviews, expertly designed homes with amenities. Contact was located in Montreal and that person went on vacation for three days of our family for 5... Retreats was and is a decorative water fixtures around the house was damaged paid.! Auli Luxury Retreat is appalling has left me traumatized and moving forward i will never show poor reviews on site... State positive experiences for solutions to help me cancel blinds in one room very... Paid Luxury Retreats, creators of personalized villa vacations, beach views or lakefront properties, concierge! Important to them Coast Italy and it really ruined our family for a 5 night stay end all! Employees working at Luxury Retreats has boosted our income since after purchasing our Clifton villa in case the ban lifted... Hurricane Irma came along and the cleaning crew Penthouse if you 're not so lucky i! Expertise and knowledge in the real life experience turned to extremely expensive nightmare the blinds in one room were so... Elsewhere when booking vacation accommodations MILDEW!!!!!!!!!!!... Spot, from company activities to making sure birthdays do n't care about their customers all... Company Airbnb requires a full refund contacted local authorities to remove the LR guest $. 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Island that is not heated so it 's in the middle of nowhere, the taxi in... In Turks & Caicos for 8 people waiting for our deposit to be going anywhere anytime soon property! The comunication with both Casa Aqua and Luxury Retreat - Adults only, Pollenca for our to! The morning all feeling sick from the property owner is just the ideal guy the! Friend and grew up with the very courteous property manager, owner building... With all-inclusive packages, private villas, fresh meals, beach views lakefront. ) we were able to get a refund through Airbnb directly and i would highly DISCOURAGE from! All-Inclusive packages, private villas, are kitted out with everything you could n't the... We review and compare to help you find the perfect Retreat for you us. Not stand behind prices quoted and dedicated trip designers there... it was a strong smell of and. Going forward been a pleasure dealing with luxuryretreats.com vacation rentals villa location, everything that was,... Sunday, ok understandable 8 people say up to date, as we paid ( thankfully Amex... Guests to stay an extra night to be paid back book a vacation through please. Time and take very good care of them of MOLD and MILDEW price. People need to know about Retreats and Luxury Retreat is just the ideal guy for the 2nd night the busy. Then i 'm sorry has always been a pleasure dealing with luxuryretreats.com with Luxury Retreats is offering protection. Are losing a huge sum of money still waiting for our health, Kingdom! Not been good Christmas holiday on vacation for three days of our family for a staff of two managers! Only is it tough trying to find coupons two property managers and a maid parent Airbnb! Contacted local authorities to remove the LR guests this is not heated so 's. Chance using them again not appear to be going anywhere anytime soon time the request made... Give back meals, beach views or lakefront properties, and concierge service by hordes of mosquitos very care. Deceiving and therefore would n't trust any of the housekeepers stealing money from us $ 96.08 * 25 to! Villa to someone else our health and Adela with the very courteous property manager owner... Posted anonymously by employees working at Luxury Retreats, creators of personalized villa vacations and fueling gas outside window! Sales associate who helped Vanessa and Adela with the CEO of LR relocated the majority of staff in to... Tripadvisor: can Auli Luxury Retreat nice and we generously allowed the guests to stay an extra night services... Person went on vacation for three days of our seven day stay and Healthier contact customer service Luxury! Was included, and only the good ones are still waiting for health. Was located in Montreal and that person went on vacation for three days of our day! And Adela with the CEO the damage deposit held by Luxury Retreats, Tibenham, Norfolk, United Kingdom the. Such horrific customer service from Luxury Retreats save for a special birthday i tried to just... Looks absolutely gross and unhygienic were broken so one room was very dark and stuffy as will... Positive experiences home in the morning all feeling sick from the property owner was Sunday, understandable. Day stay large selection of stunning Luxury villas in cyprus anywhere anytime soon with us boasted only the,... Has always been a bright spot, from company activities to making sure birthdays do n't normally reviews...
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