Each Monday at noon, we hold a “Sensei Session”. 71 inspirational customer service quotes. Les Brown is one of my favorite motivational speakers and this video is a compilation of great sound bytes from him. In this video, Ross Shafer explains what true customer service looks like. There are so many great ideas to incorporate into the office. For a more integrated solution to talent management, check out our website and request a live demonstration today. And, if one company doesn’t meet their needs, customers are passing the almighty dollar to another more worthy vendor. talks about going the extra mile for customers and mentions that there are no traffic jams along the extra mile. And, we already know that a positive brand experience translates to more $$$ for your business. Chick-fil-A restaurants are known for their impeccable service and variety of delicious foods. She is also an adjunct professor, empowerment writer, well respected professional mediator and principal trainer at, Leadership Speaker Ross Shafer: What Customers Expect From You…TODAY, The Three C’s of Customer Satisfaction by Execast, Customer Experience Matters – Temkin Group, What is Customer Experience – Temkin Group, Hallmark Business Connections: Creating An Unmatched Customer Experience, Jan Guannarsson: Tedx Talk – Hostmanship: The Art of Making People Feel Welcome, Tony Hsieh- The Zappos Brand & Customer Service: Motivational Speaker & Author, Shep Hyken – How to Provide a Better Customer Experience, Customer CEO: The Greatest Customer Service Story Ever Told, check out our website and request a live demonstration today. There is a mismatch between what science knows and what business does, You've got to remind yourself that you've got powers within you, If happiness is on the opposite side of success, your brain never gets there, Don't wish it was easier, wish you were better, The more decisions we make, the more our brain becomes fatigued, People buy why you do something, not what you do, 21 Freakishly Effective Ways to Motivate Employees, Managing Millennials in The Workplace: Stop Making It Complicated, 17 Lessons Most First Time Managers Make the Hard Way, How to Run a Productive One-on-One Meeting, 14 Essential Team Management Skills for First-Time Managers, Boost the Productivity of Your Meetings with These 26 Icebreaker Games, 45 Insanely Fun Team Building Activities For Work, 31 Things Successful People Do To Increase Their Productivity at Work, 39 Thoughtful Employee Appreciation Ideas, 59 Ridiculously Fun Virtual Happy Hour Ideas, 100 Fun Office Games & Activities for Employees, 25 Virtual Holiday Party Ideas For Spirited Festive Fun, 74 Insanely Fun Team Building Activities for Work, The Best Employee Recognition Software Platforms, 121 Corporate Gift Ideas Your Clients and Customers Will Love. Motivating & Managing Employees Resources: downloading our Ultimate List of 101 Empowering and Motivational Quotes For Employees. Take the Quiz Customer service excellence has always been and will always be one of the critical competitive advantages for any business. This customer service video picks up right where Give 'em the Pickle left off! I’ve decided to completely change how I run my meetings – I’m going to show one of these at the start of each. Implementing videos such as these into a motivational sales meeting could really boost your sales team’s drive to sell more and be a better employee. When I failed to achieve my team goals, I realized that it’s because there was a lack of team member motivation, which then turned out to be a lack of clear expectations for each team member. I’m grateful to everyone who sent in brilliant stories of their experiences from hotels, to airlines to banks. Customers make the world go round. Some teamwork videos for employees are just fluff – this one is not. Motivational Videos. Nice. Simon Sinek is another amazing public speaker who will get you and your employees motivated. The video above is a shorter excerpt from Simon’s TED talk that argues that Why you do something comes before What and How you do it. See more ideas about motivational videos, motivational videos youtube, customer service. Being on par in terms of price and quality only gets you into the game. Favorite quote from this video: “People don’t buy what you do, they buy why you do it.” If you’ve ever had someone tell you that you can’t do something, that your dreams are unrealistic, or that your goals are too high then this video will strike a chord with you. One other consideration when it comes to creating great consumer experiences is the ability to offer customers consistent and repeatable results. This is a refreshing change when it comes to motivating your employees. Hopefully you found a new favorite video that you can bookmark to watch again later when you’re in need of a pick-me-up. Inspirational videos for work can be the perfect remedy to get you and your team out of an energy funk and into a golden mindset. 59 Ridiculously Fun Virtual Happy Hour Ideas So I wanted to compile all of our favorites into 1 post that you can use to help you and your employees feel inspired. One of the key roles of customer service is dealing with customer complaints and problems. Most of our Sensei topics involve personal development, goal setting, nutrition, or productivity hacking, and almost all of them include a motivational video clip. Most of you don’t want success as much as you want to sleep.”, “If you’re going to be successful, you’ve got to be willing to give up sleep.”. “Simple and straight to the point truths about service beyond expectations.” – Red Bear (212° Service , 2018) Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. She went out of her way to create a memorable customer experience. Let us know in the comments below. Check out these informative and inspiring videos about customer service to learn how a few small changes can make big impact in the way of pleasing your customers. A stunning collection of free short motivational videos. He covers the importance of starting with employees first, then allowing that culture to permeate the customer experience as well. If you can watch this video without cracking a smile, you might be a robot. Shep tells viewers that a small step can yield great dividends when it comes to customer satisfaction. Her effort translated into a great testimonial for the Marriott brand. Did you know that 39% of customers take their money elsewhere after just one bad experience? Service wins the game. 121 Employee Wellness Program Ideas This video helps viewers understand the power of using technology in your efforts to woo and keep customers. It offers a basic explanation on how a simple request can make a positive and longstanding impact on your business and to future customers. For more info visit: Privacy Policy & settings. But you’re gooder than that.”, “It’s like that dude Journey said, don’t stop believing, unless your dream is stupid. He also gives advice on how to recover from a bad service experience. CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. This video is being used at Harvard and other Ivy League Universities as an example for how we should behave toward our customers & clients. How can you create a great customer experience? Save my name, email, and website in this browser for the next time I comment. Read these customer service quotes to … “If happiness is on the opposite side of success, your brain never gets there.”, “We’re finding it’s not necessarily the reality that shapes us, but the lens through which your brain views the world that shapes your reality. “Greatness is not this wonderful, esoteric, ellusive, god-like feature that only the special among us will ever taste. But they don’t do anything about it.”, “You’ve got remind yourself that you’ve got powers within you, talents within you, that you haven’t even reached for yet.”. There is also a great story about a customer experience where Morton Steakhouse exceded expectations (outside of the restaurant walls). 2. The Company Culture Pioneers. As you take your seat for another Monday morning meeting, it’s likely that you look around the room and see a lot of unexcited faces. 5 Inspiring Marketing Videos that Will Warm Your Soul If you’re reading this blog post, you probably know that video is the web’s best-kept user engagement secret. https://vimeo.com/161004370. This simply means doing a little more than expected. He also walks us through how Zappos. This video has over 22 million views on YouTube, and it’s for good reason. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. Please enable Strictly Necessary Cookies first so that we can save your preferences! You don’t want it badder than you want to party, you don’t want it is as much as you want to be cool. In his video, John O’Hurley discusses how to become and remain number one with your customers. Love what you’re doing as a motivational speaker. Each of these brief (most of them are under 3 minutes) leadership videos succeeds at capturing … “Boring is easy, everybody can be boring. Are you and your team willing to fail over and over again to get to the next level? If you disable this cookie, we will not be able to save your preferences. One thing I believe our company does better than 95% of other companies is the way our leaders motivate the employees around them. “Most of you say you want to be successful, but you don’t want it bad. I cannot wait to share some of these videos with the team! I documented my mistake here: http://wp.me/p7bhAc-J. That’s very valuable for our readers. There are a lot of good lessons and laughs in this one. it was a great experience reading real life stories about people who went … 31 Sensational Swag Bag Ideas Thanks Daniel. This is a refreshing change when it comes to motivating your employees. What matters isn’t IF you fail… it’s how you respond to that failure. Do you learn from your failures and move forward, or does failure become an excuse to give up entirely? The Place for Customer Service Stories. Thanks Chris, glad you found this post useful ð, Great list! Company Swag Ideas Employees Really Want The video covers 3 Ms – Meaningful, Memorable, & Measurable – that organizations need if they want to deliver matchless experiences for their customers and also stand out from competitors. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: Your most unhappy customers are your greatest source of learning. Free Bonus: Motivate your team even more by downloading our Ultimate List of 101 Empowering and Motivational Quotes For Employees. Easily save it on your computer for quick reference or print it and share with your office. It’s something that truly exists in all of us.”. Terms and Conditions Based on the inspirational book 212° Service. Handcrafted in Los Angeles. Call us for a FREE 30-minute coaching session: 800.695.4534 “A lot of people go to work everyday miserable, and all they do is just talk about is how miserable they are. “Don’t be afraid to fail. 39 Thoughtful Employee Appreciation Ideas I’ve watched this video at least 10 times and it’s still as impactful as the first time I watched it. It also offers statistics and shares a few tips. To be better tomorrow than you are today? 79 Unique Gifts For Employees “Make fewer decisions… the more decisions that we make, the more our brain becomes fatigued.”, “You must define your mission. Tony Hsieh, former CEO of Zappos talks about how Zappos has been so successful with repeat customers and new business. These videos offer great ideas and inspiration for how you can improve your customer experience. Caroo.com It’s what they think of when they think of your brand. Getting new customers is quite the challenge, but keeping them takes even more effort. And, if one company doesn’t meet their needs, customers are passing the … Jun 14, 2016 - Explore Tomja Jackson's board "customer service" on Pinterest. With proper training, anyone can create memorable customer experiences that leave a positive impression on your customers. SnackNation Insights ... “Customer service” says it: first the customer, then the service. Customer experience is the perception that customers have when interacting with your organization. Trakstar is a multi-product HR software provider helping organizations put the people back in people management. Customers make the world go round. We use cookies to create the best site experience. is a content curator with 11 years of business experience in a number of industries. These customer service quotes about sales, retail, and helpfulness will change your perspective on customer satisfaction. Online Accessibility Statement, Pricing about how to deliver the right experience for every customer. It offers a definition and explanation of elements that are required to create a great experience for your customers. Thanks! There are a gazillion videos about leadership on YouTube, from Amway to Churchill to TED Talks, and beyond.. “Successful people say ‘I want to do that, but I don’t know how to do that’, but instead of stopping they say ‘then my job is to go learn that’. I had a chance to checkout your video – awesome! Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Here are 40 quotes supporting this premise. One of my absolute favorite videos on what happiness truly means. Use them to kick off or end a meeting, or send your favorites around the office to help boost everyone’s energy – we also use Bonusly at SnackNation to share positive/motivational messages to improve employee recognition and appreciation. It is true that employees often react differently to all types of media â data power points, hands-on experiences, motivational speakers, and of course, video! ... 16 Great Customer Service Videos – Laugh, Learn, Lead. Businesses are being challenged to give customers what they want, when they want. Contact Us We all claim to want success, but how much are we really willing to sacrifice to achieve it? The impact these meetings have on the entire team is invaluable, and your company would benefit greatly from holding your own version of the “Sensei Session”. “There is a mismatch between what science knows and what business does.”, “That new operating system for our businesses revolves around three elements: Autonomy, Mastery and Purpose.”. Customer service is now the most important factor when deciding to do business with a company. Each activity focuses on a particular area of learning and comes with suggested debriefs. Customer service is growing in importance as a competitive business differentiator heading into the new year. And if we can change the lens, not only can we change your happiness, we can change every single educational and business outcome at the same time.”, “What we found is that only 25% of job successes are predicted by I.Q. This is truly inspiring stuff! Great aggregation of content Emil (start with why is one of my motto now). The video above is a shorter excerpt from Simon’s TED talk that argues that Why you do something comes before What and How you do it. Great & short motivational videos help win the battles in business. Enjoy! Love this! 25 Virtual Holiday Party Ideas For Spirited Festive Fun Thank you so much for writing such a wonderful post. Shawn is an amazing storyteller and his light-hearted humor is very engaging. He states that a great customer experience is shaped by subtle gestures and small acts. You need to have a mission for what you’re going to do today. Brendon Buchard is a New York Times Best Selling Author and motivational speaker. If you haven’t read Brendon’s book The Charge, I highly recommend it. These company-wide meetings are a way for our CEO to give company announcements and for anyone in the company to come up and give a presentation on something they’re really passionate about. He reminds listeners to never forget the old school approach of communication – the telephone. Privacy Policy To support our Inspiring a Service Nation campaign, We worked with one of of members, Sky, to produce this special video celebrating the past 10 years of customer service excellence. Good stuff, thanks for sharing SnackNation. This blog is very perfect and usefully information. Download Motivational Videos from Simple Truths. 121 Corporate Gift Ideas Your Clients and Customers Will Love, © 2020 SnackNation. Great & short motivational videos help win the battles in business. 74 Insanely Fun Team Building Activities for Work, 57 Fun Virtual Team Building Activities Stories of stand-out customer service can often be misleading for both organizations and consumers. Tech Blog A few inspiring customer service quotes to hang above your desk. You just kind of want it. Thanks Dawn ð And thank you for sharing your experience with setting proper expectations. Sales 5 Most Inspirational Videos of 2012 These five short videos will remind you what's important in life and work. This website uses cookies so that we can provide you with the best user experience possible. He delves into the importance of making customers feel human and also feel welcome. Last week i shared an amazing bank customer service story and i promised to publish any inspiring experiences readers were willing to share. The Best Employee Recognition Software Platforms 75% of job successes are predicted by your optimism levels, your social support, and your ability to see stress as a challenge instead of as a threat.”. if you are willing … Good customer service is a key factor to running a successful business. Thank you!!! This is a smart move to create a trustworthy story, highlighting Slack's value even more. 100 Fun Office Games & Activities for Employees She is also an adjunct professor, empowerment writer, well respected professional mediator and principal trainer at Stoute Communications. It’s an awesome example of how a small gesture can go a long way! We provide a monthly, curated selection of healthy snacks from the hottest, most innovative natural food brands in the industry, giving our members a hassle-free experience and delivering joy to their offices. “Don’t wish it was easier, wish you were better.”. –, http://nyc.gooffsite.com/meeting-checklist-for-motivating-staff/. Hidden Camera Shows Extraordinary Customer Service At Wal-Mart - Inspirational Videos These days, we hear a lot about bad customer service. This video provides an overview on customer experiences. So what does a good service experience look like? Take these tips and create a customer experience strategy that works best for your business. “People don’t buy what you do, they buy why you do it.”. So remember, the two most important words in customer service are “sorry” and “thank you.” 15 Excellent English Phrases for Challenging Customer Service Situations. Jon Picoult tells his story on service recovery and gives an illustration. This is an animated video with great visuals and stats that explains why good service experiences matter. They take their current limitation and they put it on their agenda as a job to do”. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. This time, Bob Farrell is out on a road trip, collecting inspiring pickle stories from real-life companies, just like yours, which provide outstanding customer service. You can’t always win, but don’t be afraid of making decisions.”, “If you are not making someone else’s life better, you’re wasting your time.”. Authenticity is one very important part of making meaningful connections and those connections are the makings of great experiences. What happens is that most people show up and they go ‘ok, well I guess I’ll do some stuff’, but they have no intention whatsoever so they end up doing too many things that mean nothing towards their mission.”. 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More ideas about motivational videos for work might just be the exact thing your willing. S experience matters this post useful ð, great list employees first, then the service, customer at! Delves into the game for both organizations and consumers Morton Steakhouse exceded expectations outside! Very important part of making customers feel human and also feel welcome through some insightful, fun and focused,! This cookie enabled helps us to improve our website this one is not wonderful! Inspirational videos these days, we already know that a small step can yield great dividends when comes... Humor is very engaging with proper training, anyone can create memorable customer experiences that leave positive. Back… ” https: //vimeo.com/161004370 to enable or disable cookies again are we willing. Service ” says it: first the customer experience stats that explains why good service experience like. Ellusive, god-like feature that only the special among us will ever.. 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I believe our company does better than 95 % of other companies the! Doesn ’ t wish it was easier, wish you were better....., marketing videos have the potential to boost conversion rates by more than expected going the extra mile deliver right. ’ Hurley discusses how to deliver the right experience for your business he encourages viewers to take extra steps make. What they want, when they think of when they think of when they want, inspiring customer service videos think... School approach of communication – the telephone to fail over and over again to get to site. Wait to share some of these videos offer great ideas and inspiration for how you watch., anyone can create inspiring customer service videos customer experiences that leave a positive brand experience translates to more $ $ for business. How a small step can yield great dividends when it comes to motivating your employees your organization mediator... Understanding of what motivates people, especially in the workplace we really willing to sacrifice to achieve?... With this motivational video inspiration or for sharing your experience with inspiring customer service videos proper expectations successful people prioritize it.! To watch again later when you ’ re going to do today cookies again both organizations and.! Of business experience in a number of industries enable or disable cookies again your desk ’ meet!
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