Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. Your Visitor Oyster card will be cancelled when we process this refund. FWIW this is one reason why people advise not buying visitor passes in advance, there are no upsides apart perhaps for saving 2 minutes at Heathrow, and plenty of downsides such as might get lost in the post, the card is restricted,and doesn't give a refund on the cost. If you've not been able to use your Visitor Oyster card due to coronavirus, contact the company you bought it from for a refund. By phone. With a pair of scissors, cut the gold record card diagonally from bottom right to top left 3. At stations. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. If the remaining balance exceeds £10 you should go to a ticket office. the ticket office or ticket machines in Terminal 5 underground station. Request an Oyster Card Refund by Phone As refund requests can also be handled by phone, you can contact the Transport for London Customer Service at 0343 222 1234. Oyster Refunds The main customer service telephone number for Oyster card customer is: 0343 222 1234. Should be straightforward. As the line tends to be busy, you might end up calling them a few times before you get through. To return your oyster card, you just need to tap the yellow reader with your oyster card and choose refund or return oyster card. This is not a free telephone numbers so customers are advised to consult their telephone service provider for charges to this number. Contactless card information: Offers when using a Visitor Oyster card Call: 0343 222 1234 ( Charges may apply) With your: Oyster card number. Your lost or stolen card will be stopped so no-one can use it. And the money doesn’t expire so you can give it to a friend, relative or anyone else to use. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Bank details - account number and sort code, Full address including country and postal, zip or area code. If you purchased your Oyster before 23 February 2020, you can still get your £5 deposit refunded and the information listed below still applies. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). Official online shop for Oyster card. So for example, if you buy an oyster card and top it up with £10, you … TfL Customer Services Oyster Card enquires (including lost cards, refunds) (Calls cost 7ppm + network charges) 0843 509 2390: Congestion Charge (payments etc) (Calls cost 7ppm + network charges) 0843 504 7016: Challenge Penalty notices (Calls cost 7ppm + network charges) 0843 509 2407: Emirates Air Line enquiries You must apply for it on line. North Greenwich BTW you can't register an Oyster card if it hasn't been recently used so I registered it about mid-point in my stay. I would go via your credit card company. If you haven’t registered your card, your £5 deposit and up to £10 of Pay as you go money can be refunded at any underground (tube) station ticket machines 48 hours after purchasing your card. The difference between these two costs is what you'll be refunded. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Contact TfL Customer services on +44 343 222 1234. The official contact number for Oyster Card can be found free from tfl.gov.uk. DO NOT cut the Oyster card or Smart card only the paper record card. At Heathrow airport, you can get a refund if you have £10 of pay as you go money or less on your card and your £5 deposit from: If you have more than £10 of pay as you go money on your card, refunds might be available from the TfL Visitor Centre (closed temporarily). If you have an Oyster card or Smart card DO NOT use the card after you have last used it as this will affect the date last used and therefore may alter the amount you are due back for refund. Simply provide your information at Oyster Complaint department and one of their experts will be connected. All rights reserved. ... you must contact the company for a refund. Their operating hours are 8 a.m. to 8 p.m. seven days a week. 14 Pier Walk Although it's not essential to create an Oyster account, there are some benefits, an account means your card becomes registered so if lost or stolen any credit is protected and can be transferred to a replacement card, also if you mis- tap in/out at the ticket gates and charged full fare (known as an incomplete journey) you can apply for a refund/correction through one of the tabs. Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. This will help us handle your enquiry more quickly. TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. To buy tickets from a station ticket machine (non-Oyster machines only): Touch the card reader with your Key Smartcard the ticket machines in Terminals 1,2,3 underground station, the ticket machines Terminal 4 underground station. You can claim a refund, even if you have not used your Oyster card since more than 12 months. Email address. We applied when we got home and received an e-mail (after 2 inquiries) that HSBC would contact us regarding the refund. How to claim a refund, or replace your Oyster card or season ticket. 4th Floor At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. You can ask for a refund if you have a certain amount left on your season ticket: If you leave more than 10 pounds on your Oyster card, you cannot get a refund at the transport counter. You can also get a refund at a Visitor Centre (except Gatwick). You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. Contact Oyster - Contact Numbers, Email, Live chat support. We will then contact you to process any refund you may be due. If you live outside the UK and have left the country, it’s still possible to get a refund: Copyright 2010-2020 toptiplondon.com. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. You need to apply within eight weeks of your last journey and you need to supply your Oyster card number, bank sort code and account number. You ordered something and didn't get it. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Oyster Refunds 4th Floor 14 Pier Walk North Greenwich London SE10 0ES I wasted maybe 5 pounds in order to get a refund. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. If your remaining credit is £10 or less, you can get a refund from a Tube station ticket machine. Full address including country and postal, zip or area code. If you continue to use this site we will assume that you are happy with it. Also, apparently their system doesn't recognize non UK addresses or phone numbers. The refund will be in cash. Transport for London customers who buy an Oyster card from Sunday 23 February will only be able to get their £5 deposit refunded if they keep the card for more than a year – but with over £200 million in deposits currently stuck on unused cards, it's worth checking if you can get a refund now. With a blue or black pen, write across the front of the gold record card REFUND 2. SE10 0ES. You can no longer apply for a refund online, so will have to call to get one. We use cookies to ensure that we give you the best experience on our website. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). It’s not possible to get a refund on any Pay as you go money at Gatwick Airport. The £5 deposit you pay for an Oyster card is refundable along with any Pay as you go money left on the card. At the station, touch your Key Smartcard on the card reader; If you have ordered a new Key Smartcard, continue to payment. Follow the instructions to get a refund to your bank account. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. If you’ve registered your Oyster card online with TfL, refunds are available online. If you have £10 or less pay-as-you-go credit, you can get a refund at tube station ticket machines. Annual Oyster card process: 1. You can see the refunded amount due on the screen before finalising your request. We may ask you to post your Visitor Oyster card to us. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only). There is now a £5 flat fee for an Oyster card. They would not refund all of it because I had topped it off with both cash and credit. image caption Passengers will be able to claim refunds online later this year Passengers who have been overcharged on their Oyster card will soon be able to claim a refund online. This is just outside the Terminal 1,2 & 3 underground station. The £5 deposit is refundable at the National Rail desk near arrivals in the South Terminal (not the train station ticket offices). SE10 0ES. Apply for a refund online. Phone Oyster to make a complaint by calling their customer service contact number 0343 222 1234, where you can complain about a Lost Property, Card Lost or Stolen. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. If you no longer need your Visitor Oyster card, you can keep it for your next visit, give it to someone else to use or get a refund. If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. If you do not have an Oyster card or your card … Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. If at any point you topped up with cash, they won’t be able to credit your card. I had to take an extra ride or two on the Tube to bring the balance down to an amount which they could refund. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 14 Pier Walk So, the recommendation is to only use a credit card to buy the Oyster card and to top it off. 4th Floor You won't be refunded on a pro-rata basis. No longer is an Oyster Card needed to ride the London Underground – instead, commuters can simply tap their contactless credit card or now even their payment-enabled smartphone at the barriers to hop on board. You can call TfL customer services on 0343 222 1234 ( check call charges on its site ); you'll need to confirm you're the registered owner of the Oyster card and provide the following details: Your Oyster card number. At any rate, I couldn't get the card registered until I just gave up and used my hotel's address and phone number, and my own email address. Once you get a refund you will longer be able to use the Oyster card. Your Key Smartcard will be posted to you with your Season ticket pre-loaded and ready to use; Search now. London You can phone TfL on 0343 222 1234 between 8am-7pm daily, though TfL has warned its phone lines are very busy at the moment, so it's worth trying again if you don't get through straightaway. Annual Travelcards/family & friends rail cards: Incorrect fares charged on Oyster card: Applications for a student Oyster card(s) London Bus Information: Congestion charging questions: London Underground zones maps: Complaints: No time to buy online? (so-called dormant Oyster cards). You won't be refunded on a pro-rata basis. London The difference between these two costs is what you'll be refunded. This will be the security answer you gave when you created your Oyster account online. The answer to the security question you'd selected. Get a refund by phone. It’s open daily from 7am to 8.30pm. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and take the free train transfer. The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. By phone. This will either be your mother's maiden name, a memorable place or a memorable date. Contact us | Disclaimer | Privacy. If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London, you can get back any unused money. You are here: Home » London Transport » London Transport Tickets & Passes » London Oyster Card » Oyster Card Refunds. 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